Frequently Asked Questions
Tours, booking process and here you can find the answers to the most asked questions about our services. For more information, you can contact us.
Booking Process
Through our website, you can book your tour online by making your selection. Also, over the phone or visit our office, you can perform and also the booking process.
Your name, there is a need to know basic information such as contact information and tour dates. Also, if you have special requests, it is important that you include them.
Especially in the busy season of finding a place to avoid the shortage, it is advisable to make your reservation at least 2-4 weeks beforehand.
Once your booking is complete a confirmation message will be sent to you via email or SMS. If you haven't received this message please contact us.
Yes, it is possible to change or cancel your reservation. However, Amendment and cancellation conditions may vary according to the type of nature and history. For details see our return and refund policy.
Yes, at the time of booking extra tour, you can request additional services such as counseling services or private transfer.
Yes, offer special discounts for group bookings on the specific number and benefits. You can contact us for details.
Age ranges for children according to different pricing may apply. It is sufficient to specify the age of the children at the time of booking.
Special Requests section in the booking form on your diet, health related or you can write your requests. In this way, we can make the necessary arrangements.
In cases of necessity there may be changes to the tour itinerary. In such a case you will be informed as soon as possible.
Payment
Credit card, bank transfer and cash payment, we have the option. In addition, we offer credit card payment facilities.
A certain percentage of the total amount as a down payment at the time of booking is taken. The remaining amount must be completed before the starting date of the tour.
After payment, e-mail or you will be sent a payment confirmation via SMS. We recommend that you store this document it until the start of the tour.
Yes, we offer credit cards installment of our partner banks. You can check out our payment options page for more detailed information.
Your payments are protected with an SSL certificate is performed on the secure payment pages. Never have your credit card information is not stored.
Yes, all prices specified are inclusive of taxes. An extra tax will not be charged.
Yes, we accept payments in USD and euro. The CBRT payment at the exchange rate on the day the calculation is performed.
If you encounter any problems during checkout, please contact our customer service. We will help you in the shortest time.
Cancellation and refund policies, cancellation date will vary according to the nature and of the genre. For details see our return and refund policy.
Sudden changes in exchange rates, or due to force majeure, prices are subject to change. However, the price change does not affect you after your booking has been confirmed.
Tour Services
Yes, all our tours are accompanied by experienced and licensed guides serves. Throughout the tour our guides will transfer to the area's historical and cultural information.
Visited all the places that are specified in the program as planned. However, weather conditions or unexpected circumstances permissions official minor changes can be made in due course. In such a case, information provided in the shortest time.
Each itinerary is different. Our meal is included in some species, and some are not. You can check more details about it, whether it is dinner or additional type of dining option, you can request our services.
Yes, to meet the demands of the custom type. We can create a route in accordance with your personal interests and schedule your private tour. You can contact us for a private tour service.
Yes, all our Tours offers travel insurance. Insurance coverage may vary according to the type of content. For more information, you can check tour details.
Regular maintenance of the tools that are used in our tours are being taken to, and in accordance with the rules of hygiene are cleaned. In a comfortable and safe journey for cars with modern equipment are used.
Yes, we offer tour options appropriate for individuals with disabilities. Disabled-friendly transportation, guide and itinerary arrangements can be made. Please pass us with your specific needs at the time of booking.
Yes, most tour for children age ranges according to special discounts are applied. You can check the tour page relevant or child discounts you can obtain information by contacting our customer service.
Overall capture photos and videos during the tour is free. However, some historical and religious sites, you may need a special permit. During the tour your guide will inform you.
Yes, at certain points in our tours needed rest and breaks are provided. Break times and places may vary depending on the type of content and the course.
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SEL Holiday Tourism is a specialist tourism company that organises holidays, travel and corporate events in all regions of Turkey.
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- Cevizlik Mah. Fahri Korutürk Cad. Cihan Iş Merkezi No: 10 D: 15 Istanbul, Bakirkoy, Turkey
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